Returns and refunds
Last updated: 26 October 2026
Your right to cancel and return within 14 days
You can cancel your order and return the items for a refund, without giving a reason, within 14 days of the day you receive them. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How to cancel
Tell us clearly that you want to cancel, within the 14 days. Email shoaibrosee@gmail.com with your name, order number and the items you want to return, or use our Contact page. You can cancel before your order is dispatched too, and we will refund it in full.
Sending the items back
Contact us first and we will confirm the returns address and any instructions. You must send the items back within 14 days of telling us you want to cancel. You are responsible for the cost of returning the items, unless they are faulty or not as described (see below). Items remain your responsibility until they reach us, so please use a tracked service and keep your proof of postage.
Condition of returned items
Please take reasonable care of the items. You may open and handle them to check what they are and that they work, as you could in a shop. If you have used them beyond that, we may deduct an amount from your refund to reflect any loss in value.
Refunds
We will refund you within 14 days of receiving the items back, or of you providing proof that you have sent them, whichever is earlier. We refund the price you paid for the items and the cost of standard delivery. If you chose a more expensive delivery option than our standard delivery, we refund the standard delivery cost only. Refunds go to the original payment method.
Faulty items or items not as described
Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for their purpose and as described. If something is faulty or not as described:
- Within 30 days of delivery you can reject it and get a full refund.
- After 30 days, and within 6 months, we will repair or replace it, or give you a refund if that is not possible. Within the first 6 months we presume a fault was there when the item was delivered.
Please email us with your order number and photos of the problem. We pay the cost of returning faulty items.
Damaged in transit
If your order arrives damaged, contact us as soon as possible and we will arrange a replacement or refund.
Contact us
Email: shoaibrosee@gmail.com
Night Gallop, 8 Crayfield Road, Manchester M19 3NX, United Kingdom
This page does not affect your statutory rights.